Dear traveler,
Please pay close attention to the following terms and conditions, as your booking constitutes your acceptance of these terms and conditions, which were made available to you prior to booking. They apply to all package travel contracts of the tour operator Tase & Heinzer Tours, to which the provisions of §§ 651a et seq. of the German Civil Code (BGB) regarding travel contracts directly apply.
General Terms and Conditions (=Travel Conditions) (GTC) for trips offered by Leguan Reisen GmbH, valid from 01/12/2025
1.1 By registering, the customer makes a binding offer to (hereinafter referred to as “Tase & Heinzer” or “Tour Operator”) to conclude a travel contract.
Registration can be made in writing, orally, by telephone, or electronically (email, internet) after the customer has been duly informed by Tase & Heinzer Tours in accordance with Article 250 §§ 1-3 of the Introductory Act to the German Civil Code (EGBGB).
1.2 The registration is made by the registering party also on behalf of all participants listed in the registration, for whose contractual obligations the registering party is liable as for their own, provided they have assumed a corresponding separate obligation by express and separate declaration.
1.3 The contract is concluded upon acceptance by the Tour Operator. Acceptance does not require any specific form. At or immediately after conclusion of the contract, the Tour Operator will send the customer the travel confirmation, which complies with the legal requirements, on a durable medium or, in the cases of Article 250 § 6 I EGBGB, in paper form.
1.4 If the content of the confirmation differs from the content of the registration, this constitutes a new offer from the
tour operator, which is binding for a period of 10 days. The contract is concluded on the basis of this new offer, provided that the tour operator has pointed out the changes and has otherwise fulfilled its pre-contractual information obligations pursuant to Article 250 §§ 1-3 of the Introductory Act to the German Civil Code (EGBGB). The customer’s acceptance is effected by express declaration, down payment, or full payment to the tour operator.
2.1 Payments towards the tour price before the end of the trip may only be demanded and made upon presentation of the insolvency protection certificate as defined in Section 651t of the German Civil Code (BGB), which clearly, comprehensibly, and prominently displays the name and contact details of the customer funds protection provider.
2.2 A deposit of 20% of the tour price is due upon conclusion of the contract. Further
payments are due on agreed dates, with the remaining balance due upon delivery or receipt of the travel documents 4 weeks before the start of the trip, provided the trip can no longer be canceled for the reasons stated in section 9.b).
2.3 Notwithstanding section 2.2, the full tour price for a package tour may be demanded even without the presentation of an insolvency protection certificate if the trip lasts no longer than 24 hours, does not include an overnight stay, and the tour price does not exceed EUR 500.
2.4 Payments can be made by bank transfer or SEPA direct debit without incurring additional
costs from the tour operator. No usage fees are charged by the tour operator for payments made with VISA, Mastercard, and American Express credit cards.
2.5 If the customer defaults on payment of the travel price, either partially or in full, the tour operator is entitled, after issuing a reminder and setting a deadline, to withdraw from the contract and claim damages in accordance with sections 6.3 and 6.6.
3.1 The services contractually agreed upon are defined in the service descriptions in the brochure or booking confirmation and the information provided in accordance with Article 250 § 3 of the Introductory Act to the German Civil Code (EGBGB).
3.2 Deviating services, e.g., from other brochures of the service providers, as well as special requests that change the scope of the planned services, are only binding if they are expressly confirmed by the tour operator on a durable medium.
3.3 Third parties are not authorized to make promises and/or agreements that deviate from the travel conditions or the tour operator’s advertisements
. 3.4 Services booked directly by the customer with third-party companies are not included in the tour operator’s scope of services (e.g., sporting events, excursions, tours, exhibitions, etc.).
4.1 The tour operator expressly reserves the right to declare justified changes to services and prices before the conclusion of the contract. A pre-contractual price adjustment may become necessary in particular for the following reasons:
a) due to an increase in transport costs, charges for certain services such as port or airport fees, or a change in the exchange rates applicable to the trip in question after publication of the brochure,
b) if the package tour requested by the customer and advertised in the brochure is only available through the purchase of additional allotments after publication of the brochure.
4.2 Changes to or deviations of individual travel services from the agreed content of the travel contract that become necessary after conclusion of the contract and that were not brought about by the tour operator in bad faith are only permitted insofar as the changes or
deviations are not significant and do not affect the overall character of the booked trip.
4.3 The tour operator undertakes to inform the customer of changes to and/or deviations from services without undue delay in accordance with Section 651f II of the German Civil Code (BGB) on a durable medium. In the event of a subsequent, significant change to an essential travel service, the customer is entitled to withdraw from the travel contract or to request participation in an equivalent trip, provided the tour operator can offer such a trip from its portfolio without additional cost. If applicable, the customer will be offered a free rebooking.
4.4 Any warranty claims remain unaffected insofar as the modified services are defective.
5.1 The tour operator reserves the right to change the tour price agreed in the travel contract in the event of an
increase in transportation costs or charges for specific services, such as port or
airport fees, or a change in the exchange rates applicable to the trip in question, in accordance with the following provisions, provided that the circumstances leading to the change had neither occurred nor been foreseeable for the tour operator at the time the contract was concluded: If
the transportation costs existing at the time the contract was concluded increase, in particular
fuel costs, the tour operator may
a) in the case of a price increase related to the seat, demand the amount of the increase.
b) in other cases, divide the additional transportation costs demanded by the carrier per means of transport by the number of seats of the agreed means of transport and demand the resulting increase per seat.
5.2 If the charges existing at the time the travel contract was concluded, such as port or airport fees, are increased vis-à-vis the tour operator, the tour price may be increased by the corresponding pro rata amount.
5.3 If exchange rates change after the conclusion of the travel contract, the travel price may be increased to the extent that the trip has become more expensive for the tour operator as a result.
5.4 In the event of a subsequent change to the travel price, the tour operator must inform the customer immediately, but no later than 21 days before departure. Price increases after this point are not permitted. If the price increases by more than 8%, the customer is entitled to withdraw from the travel contract or to request participation in an equivalent trip, provided the tour operator can offer such a trip from its portfolio at no additional cost.
The customer must assert these rights to the tour operator immediately after being notified of the change in the travel price. The customer is advised to do so in writing.
5.5 In accordance with § 651f IV BGB, the tour operator is obliged to reimburse the customer for any reduction in the costs mentioned in section 5.15.3, taking into account the resulting additional amount paid by the customer, less the actual administrative costs incurred.
6.1 The customer may cancel the trip at any time before departure. Cancellation must be declared to the tour operator. If the trip was booked through a travel agent, cancellation may also be declared to the agent. The date of receipt of the cancellation notice is decisive. Cancellation is generally possible without any specific form. However, the customer is advised to submit the cancellation in writing.
6.2 If the customer cancels before departure, the tour operator is entitled to cancellation compensation instead of the trip price (§ 651h German Civil Code), provided that the cancellation is not the fault of the tour operator and/or no unavoidable, extraordinary circumstances within the meaning of § 651h III German Civil Code exist.
6.3 The cancellation fee that we must charge per traveler in the event of your cancellation of the trip is as follows:
• For all trips organized by Tase & Heinzer Tours – excluding ship trips/cruises – Tase & Heinzer Tours may demand a flat-rate compensation as follows:
Cancellation up to 31 days before departure 20%,
from 30 to 21 days before departure 40%,
from 20 to 14 days before departure 60%,
from 7 to 4 days before departure 80%,
from 3 days before departure 95%.
• For all cruises/boat trips organized by Tase & Heinzer Tours, Tase & Heinzer Tours may demand a flat-rate compensation as follows:
Cancellation up to 90 days before departure 20%,
from 89 to 61 days before departure 50%,
from 60 days before departure 95%.
6.4 In addition, the full price of any services arranged through the tour operator (e.g., insurance, visas) may be charged.
6.5 If a calculation is made according to section 6.3, the customer is entitled to prove that the tour operator incurred no costs or significantly lower costs in connection with the cancellation.
6.6 Instead of the flat rates specified in section 6.3, the tour operator may assert a specifically calculated claim for compensation as reimbursement for the travel arrangements made and for its expenses. The basis for calculating the reimbursement is the tour price less any expenses saved and any alternative use of the travel services. In this case, the tour operator will calculate and justify the specific compensation.
6.7 The customer’s right to transfer the contract pursuant to Section 651e of the German Civil Code (BGB) remains unaffected by the above provisions.
7.1 The customer has no
right to changes regarding the travel date, destination, departure point, accommodation, mode of transport, or airline after conclusion of the contract, provided the tour operator has fulfilled its pre-contractual information obligations pursuant to Article 250 §§ 1-3 of the Introductory Act to the German Civil Code (EGBGB). If, at the customer’s request , changes are to be made to the travel date, departure point, accommodation, mode of transport, or airline after conclusion of the contract and up to 30 days before departure , the tour operator will charge the customer the actual costs incurred per person. A processing fee of €30 is also agreed upon. 7.2 Rebooking requests from the customer made from 29 days before departure can, if at all possible, only be processed after cancellation of the travel contract in accordance with section 6 under the conditions stated therein and simultaneous rebooking. This does not apply to rebooking requests that only incur minor costs. 7.3 Change requests regarding the travel destination are generally only possible by cancelling the travel contract (cancellation) under the conditions stated in section 6.3 or 6.6 and subsequently making a new booking.
If the traveler does not use individual travel services due to early return or for other reasons beyond the tour operator’s control, the tour operator will endeavor to obtain a refund of the saved expenses from the service providers. This obligation does not apply if the services in question are completely insignificant, if a refund cannot be obtained, or if statutory or official regulations preclude a refund.
The tour operator may cancel the travel contract before the start of the trip or terminate it after the start of the trip in the following cases:
a) Without notice, if the traveler persistently disrupts the execution of the trip despite a warning, or if the traveler behaves in such a way that immediate termination of the contract is justified. If the tour operator terminates the contract for this reason, they retain the right to the travel price; however, they must credit the traveler with the value of any expenses saved and any benefits gained from using the unused services elsewhere.
b) If the minimum number of participants specified in the tour description or by the authorities is not reached, provided that the tour description for the respective tour indicated a minimum number of participants and the deadline within which the tour operator may cancel the tour, the tour operator may cancel the tour within the period specified in the contract, but no later than:
– 20 days before departure for tours lasting more than 6 days,
– 7 days before departure for tours lasting at least 2 and at most 6 days, – 48 hours before departure for tours lasting less than 2 days.
In any case, the tour operator is obligated to inform the customer immediately after the
conditions for the cancellation of the tour have been met and to send the customer the cancellation notice without delay. The customer will receive a refund of any payments already made towards the tour price.
10.1 The tour operator is liable, within the scope of the due diligence of a prudent businessperson, for the conscientious preparation of the trip, the careful selection and monitoring of service providers, and the proper provision of the confirmed travel services based on the respective offer.
10.2 The tour operator is not liable for disruptions in services related to services that are not part of the travel contract and that the traveler has booked and used directly without the tour operator’s involvement (e.g., events, excursions, visits, etc.).
10.3 The contractual liability of the tour operator for damages other than personal injury is limited to three times the travel price, provided that the customer’s damage is not caused intentionally or by gross negligence, or provided that the tour operator is solely responsible for damage incurred by the customer due to an intentional or grossly negligent breach of duty by a legal representative or vicarious agent (e.g., service provider). Any further claims based on international agreements remain unaffected by this limitation.
10.4 If international
conventions or statutory provisions based on such conventions apply to a travel service to be provided by a service provider, according to which a claim for damages arises or can be asserted only under certain conditions or limitations, or is excluded under certain conditions, the tour operator may invoke these.
Unless otherwise stated, insurance is not included in the tour price. The tour operator strongly recommends that the customer take out the following insurance policies:
– Trip cancellation insurance,
– Baggage insurance,
– Trip interruption insurance,
– Travel accident insurance,
– Travel health insurance
12.1 The customer must inform the tour operator immediately if they have not received the necessary travel documents (flight tickets, vouchers, and travel information) within the stated period before departure.
12.2 If travel services are not provided in accordance with the contract, the customer may demand redress. The customer is obligated to notify the tour operator of any travel deficiencies without delay. Notification must be given to the local tour guide, whose contact details are provided in the travel documents. If a tour guide is not present or reachable, any travel deficiencies must be reported to the tour operator at its registered office (address see section 20).
12.3 Contractual claims for price reduction (§ 651m German Civil Code) and claims for damages (§ 651n German Civil Code) are excluded if the customer culpably fails to report the deficiencies. The local tour guide is responsible for providing redress, if possible. However, it is not authorized to acknowledge claims by the customer.
12.4 If the customer wishes to terminate the travel contract due to a travel defect of the type described in Section 615i of the German Civil Code (BGB) pursuant to Section 615l of the German Civil Code (BGB) or for an important reason recognizable to the tour operator, the customer must first set a reasonable deadline for the tour operator. This does not apply if a remedy is impossible or is refused by the tour operator, or if immediate termination of the contract is justified by a special interest of the customer recognizable to the tour operator.
12.5 If the customer’s baggage is lost, damaged, or does not arrive on time during air travel, the customer must immediately file a written Property Irregularity Report (PIR) on-site with the airline that carried out the transport. The PIR must be filed within 7 days in the case of lost baggage and within 21 days of delivery in the case of delayed baggage. Airlines generally refuse compensation if the PIR has not been completed. The tour operator accepts no liability for the loss of or
damage to valuables or money in checked baggage if these items were not explicitly declared on the ticket at the time of check-in. Furthermore, the loss, damage, or misdirection of baggage must be reported to the tour operator or tour guide immediately.
12.6 Claims in cases of denied boarding, cancellations, and delays under EU Regulation No. 261/2004 must be addressed exclusively to the operating airline.
13.1 The tour operator will inform the customer about passport and visa requirements, as well as health regulations necessary for the trip and stay, and the approximate time required to obtain any necessary documents. However, the customer is responsible for complying with all regulations relevant to the execution of the trip. Any disadvantages arising from non-compliance with these regulations will be borne by the customer, unless they are caused by incorrect or incomplete information provided by the tour operator.
13.2 Should the customer fail to comply with the entry requirements of individual countries, thus preventing them from traveling, the tour operator may charge the customer the applicable cancellation fees.
13.3 The tour operator is not liable for the timely issuance and receipt of necessary visas, travel permits and/or other documents by the respective diplomatic mission if
the customer has commissioned the tour operator to obtain them, unless the tour operator has culpably breached its own obligations.
According to EU Regulation 2111/2005 on informing passengers of the identity of the operating
air carrier, the tour operator is obliged to inform the customer of the identity of the operating air carrier for the flight services to be provided in connection with the booked trip at the time of booking.
If the operating air carrier is not yet known at the time of booking, the tour operator is obliged to inform the customer of the air carrier(s) that will likely operate the flight.
As soon as the tour operator knows which air carrier will operate the flight, the tour operator must inform the customer. If the air carrier named to the customer as the operating air carrier changes, the tour operator must inform the customer of the change. The tour operator must take all reasonable steps to ensure that the customer is informed of the change as quickly as possible. As part of the codesharing agreement, it is possible that the airline named by the tour operator may have the flight operated in whole or in part by affiliated airlines. The tour operator will inform the customer of this as soon as possible after becoming aware of it. This does not entail any change in service. The
“Community List” of unsafe airlines published by the EU Commission on the basis of EU Regulation 2111/2005 is available on the tour operator’s website or at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_de.htm .
The customer is obligated to comply with the customs regulations of both the country being visited and their home country. The customer is responsible for informing themselves about the applicable regulations.
The contractual relationship between the customer and the tour operator is governed exclusively by German law. This also applies to the entire legal relationship. Insofar as, in the case of legal action brought by the customer against the tour operator abroad, German law is not applied to the liability of the tour operator in principle, German law shall apply exclusively to the legal consequences, in particular with regard to the nature, scope, and amount of the customer’s claims.
17.1 The customer may only sue the tour operator at the company’s registered office.
17.2 For lawsuits brought by the tour operator against the customer, the customer’s place of residence shall be the place of jurisdiction. For lawsuits against customers or contractual partners of the travel contract who are merchants, legal entities under public or private law, or persons whose place of residence or habitual abode is abroad, or whose place of residence or habitual abode is unknown at the time the lawsuit is filed, the registered office of the tour operator shall be the agreed place of jurisdiction.
17.3 The foregoing provisions shall not apply
a) if and to the extent that mandatory provisions of international agreements applicable to the travel contract between the customer and the tour operator provide otherwise to the customer’s benefit, or
b) if and to the extent that mandatory provisions applicable to the travel contract in the EU member state of which the customer is a national are more favorable to the customer than the aforementioned provisions or the corresponding German regulations.
18.1 The EU Commission’s online dispute resolution platform (ODR platform) for travel contracts concluded online can be found at http://ec.europa.eu/consumers/odr .
18.2 The tour operator is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the Consumer Dispute Resolution Act.
The invalidity of individual provisions of the travel contract and these terms and conditions shall not result in the invalidity of the entire travel contract and these terms and conditions.
